MidiX Privacy Policy 

MidiX sells tickets for a wide range of events. We place great emphasis on the security and lawful processing of personal data, and we handle all information in accordance with applicable laws and regulations. 

• Collection of Personal Data
  MidiX collects personal data when:
  • you purchase tickets for events,
  • you contact us by email,
  • you call our customer service,
  • or you provide information in any other communication with MidiX.
    
    The information collected may include your name, email address, phone number, and other details related to ticket purchases or service requests.
    
    
• Use of Personal Data 
  MidiX stores and processes personal data in accordance with applicable data protection laws.
  This includes:
  • protecting all information stored in our systems,
  • ensuring your right to request information about the data we hold about you,
  • processing only the information you provide through the use of our services or through direct communication with us.
    
    This policy explains how MidiX processes your personal data when you use our system and services.
    
    
• Purpose of Processing Personal Data
  MidiX uses personal data in order to:
  
  
  • fulfil our obligations to you in relation to ticket purchases,
  • ensure you can access your tickets and have them reissued if lost or misplaced,
  • process and complete payments,
  • handle refunds when applicable,
  • improve the purchasing process and our services,
  • maintain a good and efficient customer relationship.
    
    
•  Access to Personal Data
  Personal data is only accessible to MidiX employees who require it to perform their duties.  Unless legally required, your information will not be shared with third parties.
  MidiX never sells, transfers, or discloses personal data for marketing purposes. All individuals with access to personal data process it in accordance with data protection laws and GDPR No. 90/2018.
  
  
•  Retention Period
  Personal data is retained for as long as necessary to fulfil the obligations resting on MidiX, or for as long as required by law. 
  
  
• Security
  MidiX implements appropriate technical and organizational measures to protect personal data. These measures take into account:
  • available technological solutions,
  • the cost of implementing security measures,
  • the risks associated with processing personal data,
  • the sensitivity of the data being processed.
    
    
•  Updates to the Privacy Policy
  MidiX updates this privacy policy as needed. The most current version is always available on the MidiX website. 
  
  
• Contact
   If you have any questions regarding privacy or the processing of your personal data by MidiX, you may contact us at: info@midix.is

MidiX ehf.
ID: 510220-1370
Bank Account: 0515-26-011370
Address: Skútuvogi 3, 104 Reykjavík
Email: info@midix.is
Phone: 567-88048
 
This privacy policy is effective from November 15, 2025.