Frequently Asked Questions

Here you can find answers to the most common questions about purchasing and managing tickets through MidiX.

I bought a ticket. Can I get a refund?

Refunds depend on the circumstances and the terms applicable to the event.

If you wish to cancel a ticket purchase, please contact us as soon as possible at info@midix.is and include your order number and the name of the event.

Where a statutory right of cancellation applies, the request must be submitted within the applicable cancellation period.

Please note that different rules may apply to tickets for events taking place on a specific date.

What happens if an event is cancelled?

If an event is cancelled, ticket holders will normally be entitled to a refund unless otherwise stated by the event organiser.

Refunds are generally returned to the same payment method used for the original purchase.

If we require additional information from you, MidiX or the event organiser will contact you.

Please allow several business days for the refund to appear on your account after it has been processed.

What happens if an event is postponed or rescheduled?

If an event is moved to a new date or time, your existing ticket will normally remain valid for the rescheduled event.

You will receive information by email if there are important changes to the event.

If you are unable to attend the new date, refund options will depend on the policy of the event organiser.

I have not received my tickets

Tickets are normally sent automatically to the email address entered during checkout.

Please check:

• Your spam or junk folder.
• That you entered the correct email address when purchasing.
• Your MidiX account if you created or used one during the purchase.

You can also log in to your MidiX account and view your tickets under My Tickets.

If you still cannot find your tickets, contact info@midix.is and include your name, email address and the event you purchased tickets for.

I entered the wrong email address when purchasing tickets

No problem.

Contact us at info@midix.is with your name, the event name and, if available, your order number.

We can help locate the purchase and update the email address associated with the order.

I am unable to purchase tickets

If you experience problems during checkout, please first try:

• Refreshing the page.
• Using another browser or device.
• Checking that your payment card is valid and enabled for online purchases.
• Confirming that all required information has been entered correctly.

If the issue continues, please contact info@midix.is and tell us which event you are trying to purchase tickets for and what problem or error message you are seeing.

We will assist you with completing your purchase.

My payment went through, but I did not receive a ticket

Occasionally a payment may appear on your bank account before the ticket order has been fully confirmed.

Before purchasing again, please contact us at info@midix.is.

Include your name, email address, event name and approximate time of purchase so that we can check whether the transaction was completed successfully.

This helps prevent duplicate purchases.

My card was charged twice

If you believe you have been charged more than once for the same purchase, please contact info@midix.is.

Please include your name, event, order number if available, and information about the duplicate transactions.

We will review the transaction and assist you.

Can I change the name on my ticket?

For most events, the purchaser's name does not necessarily have to match the person using the ticket unless specifically stated by the event organiser.

For events where tickets are personalised, please contact info@midix.is for assistance.

Can I give or transfer my ticket to someone else?

For most events, tickets can be given to another person unless the event organiser has specified otherwise.

Each ticket contains a unique QR code and can only be scanned successfully once.

Do not publicly share a photo or screenshot of your ticket or QR code.

Can I use a screenshot of my ticket?

Yes, in most cases a clear screenshot of the QR code can be scanned at the entrance.

However, we recommend having the original ticket available on your phone whenever possible.

Make sure the QR code is clearly visible and increase your screen brightness when presenting it for scanning.

Do I need to print my ticket?

Normally, no.

You can show the ticket and QR code directly on your mobile phone at the entrance.

If an event has different requirements, this will be stated in the event information.

My QR code does not work

Each ticket has a unique QR code that can normally only be used once.

If the ticket has already been scanned, the system may reject it at the entrance.

If you experience a problem at an event, please speak to the staff at the entrance. They can verify the ticket in the MidiX system.

I accidentally deleted my ticket

If you have a MidiX account, log in and check My Tickets.

Otherwise, contact info@midix.is and include your name, email address and the event name. We can help locate your order.

Can I change my seats?

Seat changes depend on availability and the policy of the event organiser.

Please contact info@midix.is with your order number, current seats and the seats you would prefer.

If a change is possible, we will assist you.

Can I purchase tickets for someone else?

Yes.

Unless specifically stated otherwise for the event, you can purchase tickets and send them to another person.

Please remember that each ticket has a unique QR code and should only be shared with the person who will use it.

Where can I find my order number?

Your order number can normally be found in the confirmation email you received after completing your purchase.

Providing the order number helps us locate your purchase faster when you contact support.

Is it safe to purchase tickets through MidiX?

MidiX uses secure payment solutions for processing ticket purchases.

MidiX does not need to receive your full payment card information by email, and you should never send your full card number or security code to us by email.

I need an invoice or receipt

Your purchase confirmation acts as proof of your ticket purchase.

If you require additional documentation or an invoice for a company purchase, please contact info@midix.is and provide the relevant order information and billing details.

Who should I contact about the event itself?

Questions about the programme, accessibility, age restrictions, opening times or other event-specific matters may need to be answered by the event organiser.

Where possible, organiser contact information is shown on the event page.

For questions related to your ticket purchase or MidiX account, contact info@midix.is.

Still need help?

If you cannot find the answer to your question above, please contact us at:

Email: info@midix.is
Telephone: 567-8004

When contacting us, please include the event name, your name, email address and order number, if available. This will help us resolve your request as quickly as possible.